Privacy Policy
Privacy Policy (POPIA Compliant)
TechStuff (“we,” “our,” or “us”) respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect and process the following personal information:
- Identity information: full name, ID or passport number (if required for insurance claims)
- Contact details: email, phone number, physical address
- Payment details: billing information, proof of payment (where applicable)
- Service details: electronic device make, model, serial number, repair history, fault descriptions
- Website data: IP address, browser type, pages visited, cookies, and usage statistics
2. Purpose of Collection
We collect and use personal information strictly for lawful purposes, including:
- Creating and managing repair work orders
- Communicating updates regarding your repair or service
- Processing payments and deposits
- Providing insurance claim letters or certificates (when applicable)
- Maintaining service records and warranty information
- Complying with tax, accounting, and legal obligations
- Improving our website, services, and customer support
3. Lawful Basis for Processing
In line with POPIA, we process your personal information on the following lawful grounds:
- Consent – where you have given us permission
- Contractual necessity – to fulfil our repair and service obligations
- Legal obligation – to comply with tax, regulatory, or legal requirements
- Legitimate interests – to improve services and maintain business operations
4. Sharing of Personal Information
We will not sell or rent your personal information. We may share it only when necessary with:
- Service providers: couriers, suppliers, or payment processors
- Insurance companies or assessors: when issuing claim letters at your request
- Regulators or law enforcement: if required by law
- Business partners: in the case of mergers, acquisitions, or restructuring
All third parties who process your personal information on our behalf are required to comply with POPIA.
5. Data Retention
We retain your personal information only as long as necessary for the purposes it was collected, or as required by law. Repair and service history may be kept for warranty, compliance, and record-keeping purposes.
6. Data Security
We apply appropriate, reasonable technical and organizational measures to protect personal information, including:
- Secure physical storage of devices and paperwork
- Access controls and staff confidentiality agreements
- Encryption and secure payment gateways
- Regular review of systems for vulnerabilities
7. Your POPIA Rights
You have the following rights under POPIA:
- Access – to request a record or description of the personal information we hold about you
- Correction – to update or correct your personal information
- Deletion – to request deletion of your personal information (subject to legal retention limits)
- Objection – to object to the processing of your personal information for direct marketing
- Withdrawal of consent – to withdraw consent where processing is based on your permission
Requests may be sent to our Information Officer (see contact details below).
8. Cookies & Website Tracking
Our website uses cookies to improve user experience, analyze traffic, and store preferences. You may disable cookies in your browser, but some functionality may be limited.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
10. Children’s Privacy
We do not knowingly collect or process personal information of children under 18 without consent from a parent or guardian.
11. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.
12. Contact Information
For any queries, access requests, or complaints under POPIA, please contact our Information Officer: